Shipping Policy
You can easily track your order through our website or by clicking “View your order” in the confirmation email once your tracking number is available.
Alternatively, you may track your parcel directly using the tracking link provided by our courier.
If you're having trouble locating your order, feel free to email your tracking number to us at hello@otternmama.com and we’ll assist you within 5 working days.
Shipping Within Malaysia
- Free shipping is available for West Malaysia orders above RM120.
- Orders below RM120 will be charged a flat shipping fee of RM8.
- Shipping to East Malaysia is currently unavailable. Please contact us if you need assistance.
- Standard delivery time is 2–5 working days. Please expect potential delays during festive seasons or promotional periods.
- You’ll receive a tracking number by email once your parcel is shipped.
- No cancellations are allowed once your order has been dispatched.
Shipping Worldwide
- International shipping fees will apply and vary based on your location.
- Feel free to contact us for a quote or further assistance. We're happy to help you receive your Otter N Mama goodies wherever you are.
Customs & Import Duties
- International orders may be subject to customs or import duties once the parcel arrives in the destination country.
- These charges are the responsibility of the recipient and must be settled before delivery can be completed.