Terms of Service
Overview
This website is operated by Otter N Mama. Throughout the site, the terms "we", "us" and "our" refer to Otter N Mama. Otter N Mama offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.
Any new features or tools added to the store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the site following changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.
Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your region or that you are the age of majority and have given consent for any of your minor dependents to use this site.
You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction.
You must not transmit any worms, viruses, or harmful code.
Any breach of these Terms may result in immediate termination of your access to our Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding credit card info) may be transferred unencrypted and may involve:
- Transmissions across various networks.
- Technical adjustments to meet system requirements.
Credit card information is always encrypted during network transfer.
You agree not to reproduce, duplicate, sell, or exploit any part of the service without express written permission.
Headings in this agreement are for reference only and will not affect its interpretation.
Section 3 – Accuracy, Completeness & Timeliness
We are not responsible if information on this site is inaccurate or incomplete. The content is provided for general information only and should not be the sole basis for decisions.
This site may contain historical information which is provided for reference only.
We may modify site content at any time but are not obligated to update information.
You agree it is your responsibility to monitor changes.
Section 4 – Modifications to Service & Prices
Prices for our products may change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) without notice.
We are not liable to you or any third party for any price changes, suspensions, or discontinuations.
Section 5 – Products or Services
Some products or services may only be available online and in limited quantities.
Returns or exchanges follow our Return Policy.
We strive to display product images and colors accurately, but cannot guarantee your screen’s display.
We reserve the right to:
- Limit sales to certain people or regions.
- Change pricing and descriptions at any time.
- Discontinue products without notice.
- We do not guarantee product quality or that errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFO
We reserve the right to reject any order and may limit or cancel quantities per customer or address.
We may contact you using the info provided at checkout if your order is changed or cancelled.
You agree to provide current, complete, and accurate purchase and account info. Please promptly update your email, address, and payment details to avoid delays.
For more details, please review our Returns Policy.
Section 7 – Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion.
We may also offer new services or features through the website in the future. Such new features shall also be subject to these Terms of Service.
Section 8 – Third Party Links
Some content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with Otter N Mama.
We are not responsible for the content, accuracy, or any other aspect of those third-party materials or websites.
Any concerns or questions should be directed to the third-party.
Section 9 – User Comments, Feedback, and Other Submissions
You agree that any submissions (such as feedback, creative ideas, proposals) sent to us can be used by Otter N Mama at any time, without restriction.
We are under no obligation to keep comments confidential, compensate for them, or respond to them.
You are responsible for the legality and originality of your submissions.
Section 10 – Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
Section 11 – Errors, Inaccuracies, and Omissions
Occasionally, there may be errors or inaccuracies in product descriptions, pricing, promotions, or availability.
We reserve the right to correct these and to cancel or update orders accordingly without prior notice.
Section 12 – Prohibited Uses
You are prohibited from using the site or its content for any unlawful, abusive, or harmful purposes, including spamming, phishing, and violating intellectual property rights.
Otter N Mama reserves the right to terminate your use of the service if such violations occur.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of the service will be uninterrupted, timely, or error-free.
All products and services are provided “as is” without any express or implied warranties.
Otter N Mama shall not be liable for any loss or damages related to the use of the service or products.
Section 14 – Indemnification
You agree to indemnify and hold Otter N Mama and our team harmless from any claims or demands arising from your breach of these Terms of Service or violation of any law or third-party rights.
Section 15 – Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remainder shall still be enforceable to the fullest extent permitted by law.
Section 16 – Termination
These Terms remain in effect unless terminated by either party.
We may also terminate your access at any time if you fail to comply with any term or provision.
Section 17 – Entire Agreement
These Terms of Service and any related policies posted by us constitute the entire agreement between you and Otter N Mama, superseding any prior communications or agreements.
Section 18 – Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
Section 19 – Changes to Terms of Service
We reserve the right to update or change any part of these Terms of Service.
Your continued use of the website following such changes constitutes your acceptance of the new terms.
Section 20 – Contact Information
Questions about the Terms of Service should be sent to us at: hello@otternmama.com.